Information We Collect
We may collect information including:
Personal Information
- Full name
- Email address
- Telephone number
- Nationality (where required)
- Billing address
- Reservation details
- Guest preferences
- Government identification details where legally required
Payment Information
Payments are processed securely through our third-party payment provider.
LIV does not store complete payment card information on its website or servers.
How We Use Your Information
Your information is used to:
- Process reservations
- Confirm and manage bookings
- Process payments
- Communicate regarding your stay
- Respond to enquiries
- Improve our website and guest experience
- Comply with legal obligations
- Prevent fraud and unauthorised transactions
Analytics
We may use services such as:
- Google Analytics
- Google Ads
- Meta Pixel
These services help us understand website usage and improve our marketing.
Data Security
We implement reasonable administrative, technical and physical safeguards to protect your information, including encryption where appropriate and secure payment processing.
No internet transmission can be guaranteed to be completely secure.
Data Retention
We retain personal information only as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
International Transfers
Where necessary, information may be processed by trusted service providers located outside the Kingdom of Saudi Arabia.
Appropriate safeguards are implemented where required by applicable law.
Your Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion where permitted
- Withdraw consent where applicable
- Object to certain processing
Requests may be submitted using the contact information below.
Children's Privacy
Our website is not intended for children under 18 years of age.
Changes to this Policy
We may update this Privacy Policy periodically. Changes become effective when published on this website.