Terms & Conditions

This Website is operated by LIV by Yamama ("LIV", "we", "our", or "us"), a provider of premium serviced apartments in the Kingdom of Saudi Arabia.

Reservations made through this Website are subject to availability and acceptance by LIV.

A booking is considered confirmed only once you receive a confirmation email from us.

We reserve the right to refuse or cancel reservations where:

• inaccurate or incomplete information has been provided;
• payment cannot be successfully processed or verified;
• fraudulent or suspicious activity is suspected; or
• circumstances beyond our reasonable control prevent us from fulfilling the reservation.

Unless otherwise stated:

• All prices are quoted in Saudi Riyals (SAR).
• Applicable taxes and government fees are displayed during the booking process.
• Promotional rates are subject to their individual terms and availability.
• Pricing may change at any time before a reservation is confirmed.

Once your reservation has been confirmed, the agreed rate will not change except where required by law.

Payments are processed through secure third-party payment providers using encrypted technology.

Depending on your selected rate or booking conditions:

• payment may be charged immediately;
• a pre-authorisation may be placed on your payment card; or
• payment may be collected upon arrival.

By submitting your payment details, you confirm that you are authorised to use the selected payment method.

Cancellation and modification policies vary depending on the selected rate.

The applicable policy will be clearly displayed during the booking process and included in your confirmation email.

Failure to arrive without cancelling ("No Show") may result in charges at your booked rate.

Guests are required to present valid government-issued identification or a passport upon check-in, together with any documentation required under applicable Saudi Arabian regulations.

Standard check-in and check-out times are displayed during the booking process.

Early check-in and late check-out are subject to availability and may incur additional charges.

Guests agree to:

• provide accurate booking information.
• comply with all applicable laws and property policies.
• respect other guests, neighbours and staff.
• avoid excessive noise or disruptive behaviour.
• use the property responsibly.
• reimburse LIV for damage caused by negligence, misuse or intentional acts.

Guests are responsible for any additional charges incurred during their stay.

To ensure a comfortable experience for all guests:

• Occupancy limits must not be exceeded.
• Unregistered overnight visitors may not be permitted.
• Parties, illegal activities and excessive noise are strictly prohibited.
• Smoking is permitted only in designated areas or designated smoking units where available.
• Pets are not permitted unless expressly authorised in writing.

LIV reserves the right to refuse service or terminate a stay where these rules are repeatedly or seriously violated, subject to applicable law.

Photographs, videos, virtual tours and other visual materials on this Website are provided for illustrative purposes.

While every effort is made to accurately represent our apartments and facilities, individual units may vary in layout, size, furnishings, décor, views, finishes and amenities. Such variations do not constitute a breach of these Terms or create an entitlement to compensation, provided that the accommodation remains substantially consistent with the category reserved.

Where LIV advertises benefits available exclusively for reservations made through this Website, such benefits apply only to eligible direct bookings completed through the official LIV website.

These offers:

• cannot be combined with third-party promotions unless expressly stated..
• may be modified or withdrawn at any time before booking.
• remain subject to availability.
• may exclude negotiated corporate, group or promotional rates.

You agree not to:

• interfere with the operation or security of this Website.
• attempt unauthorised access to our systems.
• upload malicious software or harmful code.
• misuse booking services.
• use automated systems to scrape or reproduce Website content without permission.

Unless otherwise stated, all content on this Website, including text, logos, branding, photographs, graphics, videos, icons and designs, is the property of LIV by Yamama or its licensors.

No material may be copied, reproduced, modified, distributed or used without prior written permission.

This Website may contain links to third-party websites or use third-party booking, payment or analytics services.

LIV is not responsible for the content, availability or privacy practices of third-party services.

Use of such services is subject to their own terms and policies.

By making a reservation or submitting your contact information through this Website, you consent to receiving electronic communications from LIV relating to your reservation and guest experience.

These communications may include:

• booking confirmations.
• payment confirmations.
• arrival instructions.
• check-in information.
• reservation updates.
• important notices regarding your stay.
• post-stay feedback requests.

Where permitted by applicable law and with your consent where required, LIV may also send promotional offers, newsletters and marketing communications. You may opt out of marketing communications at any time without affecting essential service-related communications.

To the fullest extent permitted by applicable law:

• LIV is not liable for indirect, incidental, special or consequential damages arising from the use of this Website or your stay.
• Guests are responsible for safeguarding their personal belongings.
• LIV's total liability for any claim relating to a reservation shall not exceed the amount paid for that reservation, except where liability cannot lawfully be limited or excluded.

Nothing in these Terms excludes liability for fraud, gross negligence, wilful misconduct or any liability that cannot be excluded under applicable law.

LIV shall not be liable for delays or failure to perform its obligations where such failure results from circumstances beyond its reasonable control, including natural disasters, severe weather, government actions, public health emergencies, utility failures, labour disputes or other force majeure events.

Your personal information is collected, used and protected in accordance with our Privacy Policy.

We encourage you to read our Privacy Policy before making a reservation.

LIV may update these Terms from time to time.

The latest version will always be published on this Website and will take effect from the stated effective date.

Reservations already confirmed will continue to be governed by the Terms that were in effect at the time of booking, unless changes are required by law.

These Terms shall be governed by and interpreted in accordance with the laws and regulations of the Kingdom of Saudi Arabia.

Any dispute arising out of or relating to these Terms or the use of this Website shall be subject to the exclusive jurisdiction of the competent courts of the Kingdom of Saudi Arabia, unless applicable law provides otherwise.